Freshdesk
Connect Freshdesk to Nordvec: what it imports, how to filter searches by it, and how to connect. Customer support.
Imports Freshdesk tickets with their conversations and attachments.
Nordvec imports these from Freshdesk: tickets, replies, notes, and attachments.
Nordvec checks Freshdesk for changes on a schedule, and a document deleted in Freshdesk is removed at the next check.
Documents synced from Freshdesk carry these source_provider values. Pass one to
/documents/search to restrict results to
this connector:
freshdesk
curl https://nordvec.com/api/v1/documents/search \
-H "Authorization: Bearer $NORDVEC_API_KEY" \
-H "Content-Type: application/json" \
-d '{"query": "quarterly report", "sourceProvider": "freshdesk"}'Connect Freshdesk from Connectors in Nordvec. The connector reads with the account of the person who connects it. Documents from Freshdesk are private to the person who connected it until that person shares them. An API key reads only what is shared with the workspace, so it finds these documents once their owner shares them. Documents are stored in the EU; every processor that touches them is published with its jurisdiction and transfer basis at /subprocessors.