Nordvec Docs

Troubleshooting

Fixes for the sync errors and plan limits you can meet, each starting from the message you see.

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External assistants

These open a third-party AI service outside the EU. The link passes it this page's address, and anything you ask there is processed by that provider under its own terms.

Each page starts from the message Nordvec shows you, explains why it appears and walks through the fix. For errors an API request returns, see Errors and rate limits.

Reconnect a connector

Fix "authentication has expired" and "access has been revoked" sync errors by reconnecting the affected connector.

Grant missing permissions

Fix "missing required permissions" sync errors by reconnecting the connector and approving every requested permission.

Document limit reached

What happens when your plan's document limit pauses syncing, and how to free space or upgrade to resume.

Daily processing limit reached

What happens when your workspace's daily processing limit pauses syncing, and when it resumes.

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Desktop app known issues

Why the Nordvec desktop app declines a folder, skips a file, holds a removal or stops syncing, and what to do about each.

Reconnect a connector

Fix "authentication has expired" and "access has been revoked" sync errors by reconnecting the affected connector.