Terms of Service
Terms of use for Nordvec as an AI platform (B2B SaaS).
Last updated: 2026-05-16
Overview
These Terms of Use apply to access and use of the AI platform (SaaS) offered by Nordvec ApS. The Terms are primarily directed at businesses (B2B) that allow their employees and subcontractors to access Nordvec to index applicable systems and search them via artificial intelligence. By creating an organisation or otherwise accessing the Service, the Customer accepts these Terms in full.
1. Nature of the Service
Nordvec grants the Customer a time-limited, non-exclusive, and non-transferable right to use the Service via the internet (SaaS). The Service aims to be available 24/7 but may periodically be unavailable due to maintenance. Service performance and data synchronisation depend on the stability of third-party integrations (Google Workspace, Microsoft 365, Slack, Confluence, Jira, HubSpot, Notion). We do not guarantee that a third-party system will remain supported. The Nordvec Desktop application enables local file synchronisation to cloud storage and is subject to the same Terms. The AI functionality is exclusively advisory and never makes binding decisions.
3. Usage and customer responsibility
The Customer is fully responsible for all data injected or indexed via the Service and warrants the necessary legal basis and IP rights. The Customer commits NOT to use the Service for actions violating applicable law, reverse engineering, distribution of malicious software, or resource abuse. Use of the Service is further governed by our separate Acceptable Use Policy (AUP), incorporated herein by reference.
2. Subscription, pricing, and payment
Payment is due in advance, typically monthly or annually via our payment provider Mollie. Nordvec reserves the right to change prices with reasonable notice (30 days). The Customer may terminate the agreement before new prices take effect. Prepaid fees are not refunded upon mid-period termination unless otherwise agreed in writing.
4. Security and GDPR
As the core Service involves processing Customer data, a separate Data Processing Agreement (DPA) is entered into. Nordvec implements AES-256 encryption at rest, TLS 1.3 in transit, tenant isolation via Row Level Security (RLS), and immutable audit logs. All AI inference takes place in the EU: generation in France, embeddings in Berlin. Nordvec does not use Customer data to train or improve AI models, and the commitment recorded for each provider is set out in our sub-processor register. After termination, the Customer has 30 days to export data (via Settings > Account > Export Data). Thereafter, all data is atomically deleted.
5. Intellectual property rights
The Customer retains full ownership of all Customer Data. Nordvec owns all rights to the Service itself, interface, source code, architecture, and algorithms, but NOT the underlying foundation models owned by third-party AI providers. If the Customer provides feedback or improvement suggestions, Nordvec may freely use these without compensation.
6. AI Output and limitation of liability
The Service uses probabilistic language models (LLMs) with RAG methodology to ground responses in source data. However, output may contain inaccurate information. Users should always verify source references. Nordvec's total liability is limited to the amount the Customer has paid over the past 12 months. Nordvec is not liable for delays or non-performance caused by force majeure (natural disasters, pandemics, internet disruptions, third-party API outages).
8. If Nordvec stops operating
Customer Data belongs to the Customer. Nordvec holds it only as a processor on the Customer’s instructions and claims no ownership, security interest, or right of retention over it, including for unpaid fees. If Nordvec ceases to provide the Service for any reason, we will notify each Customer without undue delay and keep data export available for at least 30 days from that notice, in the structured formats the Service already provides. We will not make that export conditional on payment of anything other than the export itself, and we will not exercise a lien or set-off over Customer Data. After the export window, or earlier if the Customer asks, data is deleted under the Data Processing Agreement (GDPR Art. 28(3)(g)). Export runs self-service and needs no action from us, so it does not depend on Nordvec still having staff available.
9. Governing law and jurisdiction
The agreement is governed by Danish law, excl. CISG. Any dispute that cannot be settled amicably shall be brought before the courts of Denmark. We reserve the right to modify these Terms with at least 30 days notice for material changes. For questions, contact legal@nordvec.com.