Terms of service

Overview

These Terms apply to access to and use of Nordvec, the AI platform Nordvec ApS offers as a service (SaaS). The Customer is either an individual who uses Nordvec outside their trade or profession (a consumer) or a business whose employees and subcontractors use it (a business customer); a clause that applies to only one of them says so. By creating an account or otherwise accessing the Service, the Customer accepts these Terms.

1. Nature of the service

Nordvec grants the Customer a time-limited, non-exclusive, and non-transferable right to use the Service via the internet (SaaS). The Service aims to be available 24/7 but may periodically be unavailable due to maintenance. Service performance and data synchronisation depend on the stability of the third-party systems that connectors read (for example Google Workspace, Microsoft 365 and Slack). We do not guarantee that a third-party system will remain supported. The Nordvec Desktop application enables local file synchronisation to cloud storage and is subject to the same Terms. The AI functionality is exclusively advisory and never makes binding decisions.

2. Subscription, pricing and payment

Payment is due in advance, monthly or annually, through our payment provider Mollie. Nordvec may change prices by giving notice at least 30 days before the new price takes effect, and the Customer may terminate the agreement before then. When the Customer cancels, the plan runs to the end of the paid period, and the workspace then continues on the free plan with its data kept. For a business customer, prepaid fees are not refunded when a plan ends before the end of the paid period, unless otherwise agreed in writing.

3. Consumer rights

A consumer may withdraw from a paid plan within 14 days of the first payment, without giving a reason, in the billing settings or by writing to legal@nordvec.com. At checkout the consumer asks for the service to start at once, so a withdrawal refunds the price minus the part of the period already used, to the payment method used. A consumer on an annual plan may also end it by giving notice 1 month in advance, taking effect no earlier than 6 months after the plan started, and the unused part is refunded. Nothing in these Terms limits a right a consumer has under mandatory consumer protection law.

4. Usage and customer responsibility

The Customer is responsible for all data uploaded or indexed through the Service and warrants that it has the legal basis and intellectual property rights for it. The Customer will not use the Service for acts that break applicable law, for reverse engineering, to distribute malicious software, or to abuse resources. Our Acceptable Use Policy (AUP) also governs use of the Service and forms part of these Terms.

5. Security and GDPR

As the Service processes Customer data, a separate Data Processing Agreement (DPA) applies to it. Nordvec encrypts data at rest with AES-256 and in transit with TLS, isolates tenants with Row Level Security (RLS), and keeps an audit log. All AI inference takes place in the EU: generation and embeddings in France. Nordvec does not use Customer data to train or improve AI models, and the commitment recorded for each provider is set out in our sub-processor register. The Customer can export its data at any time under Settings > Data and privacy > Export data. When the agreement ends, the data is deleted as the DPA sets out.

6. Intellectual property rights

The Customer keeps full ownership of all Customer Data. Nordvec owns all rights to the Service, including its interface, source code, architecture and algorithms. The foundation models belong to the third-party AI providers that own them. Nordvec may use feedback or suggestions the Customer gives without compensation.

7. AI output and limitation of liability

The Service uses probabilistic language models (LLMs) with RAG methodology to ground responses in source data. However, output may contain inaccurate information. Users should always verify source references. Nordvec's total liability is limited to the amount the Customer has paid over the past 12 months. Nordvec is not liable for delays or non-performance caused by force majeure (natural disasters, pandemics, internet disruptions, third-party API outages).

8. If Nordvec stops operating

Customer Data belongs to the Customer. Nordvec holds it only as a processor on the Customer’s instructions and claims no ownership, security interest, or right of retention over it, including for unpaid fees. If Nordvec ceases to provide the Service for any reason, we will notify each Customer without undue delay and keep data export available for at least 30 days from that notice, in the structured formats the Service already provides. We will not make that export conditional on payment of anything other than the export itself, and we will not exercise a lien or set-off over Customer Data. After the export window, or earlier if the Customer asks, data is deleted under the Data Processing Agreement (GDPR Art. 28(3)(g)). Export runs self-service and needs no action from us, so it does not depend on Nordvec still having staff available.

9. Governing law and jurisdiction

The agreement is governed by Danish law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). A dispute with a business customer that cannot be settled amicably must be brought before the courts of Denmark. A consumer keeps the protection of the mandatory law of the country where they live and may bring proceedings in the courts of that country. We give notice of a material change to these Terms at least 30 days before it takes effect; for questions, contact legal@nordvec.com.