Terms of Service

Overview

These Terms of Use apply to access and use of the AI platform (SaaS) offered by Nordvec. The Terms are primarily directed at businesses (B2B) that allow their employees and subcontractors to access Nordvec to index applicable systems and search them via artificial intelligence.

1. Nature of the Service

Nordvec grants the Customer a time-limited, non-exclusive, and non-transferable right to use the Service via the internet (SaaS). The Service aims to be available 24/7 but may periodically be unavailable due to maintenance. Service performance and data synchronisation depend on the stability of third-party integrations (Google, Microsoft, HubSpot, Confluence, etc.).

2. Subscription, pricing, and payment

Payment is due in advance, typically monthly or annually via Stripe. Nordvec reserves the right to change prices with reasonable notice (30 days). The Customer may terminate the agreement before new prices take effect.

3. Usage and customer responsibility

The Customer is fully responsible for all data injected or indexed via the Service and warrants the necessary legal basis. The Customer commits NOT to use the Service for actions violating applicable law, reverse engineering, distribution of malicious software, or resource abuse.

4. Security and GDPR

As the core Service involves processing Customer data, a separate Data Processing Agreement (DPA) is entered into. After termination, the Customer has a period to request data export. After that, all associated data is deleted (typically 30 days after final account closure).

5. Intellectual property rights

The Customer retains full ownership of all Customer Data. Nordvec owns all rights to the Service itself, interface, source code, architecture, and algorithms, but NOT the underlying foundation LLM models owned by OpenAI/Anthropic.

6. AI Output and limitation of liability

The Service uses probabilistic language models (LLMs) with RAG methodology to minimise hallucinations. However, output may contain inaccurate information. Users are always encouraged to verify the AI's source references. Nordvec's total liability is limited to the amount the Customer has paid over the past 12 months.

7. Governing law and jurisdiction

The agreement is governed by Danish law, excl. CISG. Any dispute that cannot be settled amicably shall be brought before the courts of Denmark. For questions, contact legal@nordvec.com.