Reconnect a connector

When a sync reports "Your authentication has expired" or "Your access has been revoked", Nordvec can no longer act on your behalf at the provider. The connection itself needs to be renewed; retrying the sync without reconnecting will not help.

• The provider expired the long-lived credential Nordvec holds. Some providers do this on a fixed schedule, others after a period of inactivity.
• You changed your password at the provider, which commonly revokes all connected apps.
• You (or a workspace admin) revoked Nordvec's access from the provider's connected-apps or security settings.
• The provider rotated its security policy (for example after suspicious activity on your account) and invalidated existing grants.

1. Open Connectors in Nordvec.
2. Find the affected connector. It shows the error state reported by the last sync, and a Reconnect button on its card.
3. Choose Reconnect and sign in to the provider with the same account you originally connected. Approve every permission the provider lists; declining one leads to a missing-permissions error instead.

Reconnect is also available from the connector's details at any time, not only after an error.

Reconnecting keeps everything already synced. Do not use Disconnect to fix an expired sign-in: disconnecting permanently deletes every document the connector synced.

If you sign in with a different account than the one the connector was set up with, Nordvec refuses the reconnect and changes nothing. To switch accounts, disconnect the connector and connect the other account instead.

Connectors that cannot be reconnected in placeCopy link to this heading

Guru, Notion, Zendesk, Freshdesk, Trello and e-conomic do not offer Reconnect, because Nordvec cannot confirm that a new sign-in belongs to the same account. For these, disconnect the connector and connect it again. Disconnecting deletes the documents it synced, and the next sync imports them again from the start.

The new sign-in replaces the old one and the error clears. A sync starts right away, and documents that failed while the connection was down are retried; the items listed under "Items that could not be imported" clear as they import successfully.

Connectors are connected per user: reconnecting renews your connection and does not affect anyone else's. Only the person who connected a connector can reconnect it, and that includes workspace admins: an admin cannot reconnect a colleague's connector.