Reconnect an integration
Fix "authentication has expired" and "access has been revoked" sync errors by reconnecting the affected integration.
When a sync reports "Your authentication has expired" or "Your access has been revoked", Nordvec can no longer act on your behalf at the provider. The connection itself needs to be renewed; retrying the sync without reconnecting will not help.
Why this happens
- The provider expired the long-lived credential Nordvec holds. Some providers do this on a fixed schedule, others after a period of inactivity.
- You changed your password at the provider, which commonly revokes all connected apps.
- You (or a workspace admin) revoked Nordvec's access from the provider's connected-apps or security settings.
- The provider rotated its security policy (for example after suspicious activity on your account) and invalidated existing grants.
How to fix it
- Open Integrations in Nordvec.
- Find the affected integration. It shows the error state reported by the last sync.
- Choose Connect (or Reconnect) and complete the provider's sign-in. Approve every permission the provider lists; declining one leads to a missing-permissions error instead.
What happens after reconnecting
Syncing resumes automatically on the next scheduled run; you can also trigger a sync manually from the integration's card. Documents that failed while the connection was down are retried, and the items listed under "Items that could not be imported" clear as they import successfully.
Integrations are connected per user: reconnecting renews your connection and does not affect anyone else's.