Grant missing permissions

When a sync reports "Your account is missing required permissions", the connection to the provider works, but it was granted fewer permissions (OAuth scopes) than the connector needs to read your content. This is a property of the grant itself, so the only fix is to redo the connection with the full set of permissions.

• A permission was declined during the original connection flow. Some providers let you untick individual permissions on the consent screen.
• The connector gained a capability that needs an additional permission, and your older grant predates it.
• A workspace admin restricted which permissions third-party apps may hold, or the provider requires admin approval for some of them.

1. Open Connectors in Nordvec.
2. Find the affected connector and choose Reconnect on its card.
3. Sign in with the same account you originally connected, and on the provider's consent screen approve all requested permissions. Each one maps to a concrete need, typically reading the documents, files, or messages the connector syncs; there are no optional extras in the list.

Reconnecting keeps the documents already synced. Guru, Notion, Zendesk, Freshdesk, Trello and e-conomic cannot be reconnected in place; for those, disconnect and connect again, which deletes the synced documents and imports them again from the start.

If the consent screen says an administrator must approve the app, forward the request to your workspace admin. Providers with admin-consent flows (for example Google Workspace and Microsoft 365 organizations, or Slack workspaces with app approval) block the grant until an admin allows it, and reconnecting before that approval will produce the same error.

The new grant replaces the old one, the error clears, and a sync starts right away. Items that previously failed with permission errors are retried.