Document limit reached
What happens when your plan's document limit pauses syncing, and how to free space or upgrade to resume.
When a sync reports "You've reached your plan's document limit", the connection is healthy and nothing failed at the provider. Your corpus is simply at the maximum number of documents your plan allows, so importing paused rather than dropping content silently.
The limit counts documents stored in your corpus across all sources: connector syncs, uploads, and documents pushed through the API. It exists to keep indexing and search costs predictable; it is a per-workspace allowance, not a per-connector one.
Do either of the following:
- Free space. Delete documents you no longer need, or disconnect a source whose content you do not want indexed. Deleting a document removes it from the index immediately.
- Upgrade your plan or add seats. The allowance is set per seat, and higher plans allow more documents per seat.
No manual restart is needed afterwards: the next scheduled sync detects the freed capacity and resumes where it left off. You can also trigger a sync manually from the connector's card once space is available.
Nothing is lost at the source; the provider remains the system of record. Documents that could not be imported are picked up by the next successful sync once capacity allows.