Document limit reached
What happens when your plan's document limit pauses syncing, and how to free space or upgrade to resume.
When a sync reports "You've reached your plan's document limit", the connection is healthy and nothing failed at the provider. Your corpus is simply at the maximum number of documents your plan allows, so importing paused rather than dropping content silently.
What the limit covers
The limit counts documents stored in your corpus across all sources: connector syncs, uploads, and documents pushed through the API. It exists to keep indexing and search costs predictable; it is a per-account allowance, not a per-integration one.
How to resume syncing
Do either of the following:
- Free space. Delete documents you no longer need, or disconnect a source whose content you do not want indexed. Deleting a document removes it from the index immediately.
- Upgrade your plan. A higher tier raises the document allowance.
No manual restart is needed afterwards: the next scheduled sync detects the freed capacity and resumes where it left off. You can also trigger a sync manually from the integration's card once space is available.
What happens to documents that did not fit
Nothing is lost at the source; the provider remains the system of record. Documents that could not be imported are picked up by the next successful sync once capacity allows.