# Context pack: Grant missing permissions

Source: https://nordvec.com/docs/guides/troubleshooting/insufficient-scopes
Pack: https://nordvec.com/docs/packs/troubleshooting/insufficient-scopes

This pack bundles one Nordvec guide with the guides it builds on and the guides it links to, in reading order, so an assistant reading it meets no reference it cannot follow.

## Contents

1. [Grant missing permissions](https://nordvec.com/docs/guides/troubleshooting/insufficient-scopes) (this guide)

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# Grant missing permissions
Source: https://nordvec.com/docs/guides/troubleshooting/insufficient-scopes

Fix "missing required permissions" sync errors by reconnecting the connector and approving every requested permission.

When a sync reports **"Your account is missing required permissions"**, the
connection to the provider works, but it was granted fewer permissions (OAuth
scopes) than the connector needs to read your content. This is a property of
the grant itself, so the only fix is to redo the connection with the full set
of permissions.

## Why this happens [#why-this-happens]

- A permission was declined during the original connection flow. Some
  providers let you untick individual permissions on the consent screen.
- The connector gained a capability that needs an additional permission, and
  your older grant predates it.
- A workspace admin restricted which permissions third-party apps may hold, or
  the provider requires admin approval for some of them.

## How to fix it [#how-to-fix-it]

1. Open **Connectors** in Nordvec.
2. Find the affected connector and choose **Reconnect** on its card.
3. Sign in with the same account you originally connected, and on the
   provider's consent screen approve **all** requested permissions. Each one
   maps to a concrete need, typically reading the documents, files, or
   messages the connector syncs; there are no optional extras in the list.

Reconnecting keeps the documents already synced. Guru, Notion, Zendesk,
Freshdesk, Trello and e-conomic cannot be reconnected in place; for those, disconnect and
connect again, which deletes the synced documents and imports them again from
the start.

If the consent screen says an administrator must approve the app, forward the
request to your workspace admin. Providers with admin-consent flows (for
example Google Workspace and Microsoft 365 organizations, or Slack workspaces
with app approval) block the grant until an admin allows it, and reconnecting
before that approval will produce the same error.

## What happens after reconnecting [#what-happens-after-reconnecting]

The new grant replaces the old one, the error clears, and a sync starts right
away. Items that previously failed with permission errors are retried.