Zendesk
Connect Zendesk to Nordvec: what gets indexed, how to filter searches by it, and how to connect. Customer Support.
Search through your Zendesk tickets, agent responses, and help center articles. Find resolution patterns and customer insights.
This connector is on our roadmap and not yet available to connect. The source_provider values and search behavior below describe how it will work once it ships.
What gets indexed
Nordvec ingests the following from Zendesk:
| Content | Details |
|---|---|
| Tickets | Support conversations |
Filtering searches by Zendesk
Documents synced from Zendesk carry these source_provider values. Pass one to
/documents/search to restrict results to
this connector:
zendesk
curl https://nordvec.com/api/v1/documents/search \
-H "Authorization: Bearer $NORDVEC_API_KEY" \
-H "Content-Type: application/json" \
-d '{"query": "quarterly report", "sourceProvider": "zendesk"}'Connecting Zendesk
Zendesk is not yet connectable. Once it ships, you will connect it from your integrations settings. Nordvec authenticates over OAuth and mirrors the source's own access controls, so search only ever returns Zendesk content the user can already see. Documents are stored in the EU; every processor that touches them is published with its jurisdiction and transfer basis at /subprocessors.