Freshdesk
Connect Freshdesk to Nordvec: what gets indexed, how to filter searches by it, and how to connect. Customer Support.
Connect your Freshdesk ticketing system. Search through tickets, canned responses, and solution articles.
What gets indexed
Nordvec ingests your Freshdesk files: tickets, conversations, solution articles, canned responses, forums. Every item is indexed, permission-aware, and searchable through the API.
Filtering searches by Freshdesk
Documents synced from Freshdesk carry these source_provider values. Pass one to
/documents/search to restrict results to
this connector:
freshdesk
curl https://nordvec.com/api/v1/documents/search \
-H "Authorization: Bearer $NORDVEC_API_KEY" \
-H "Content-Type: application/json" \
-d '{"query": "quarterly report", "sourceProvider": "freshdesk"}'Connecting Freshdesk
Connect Freshdesk from your integrations settings. Nordvec authenticates over OAuth and mirrors the source's own access controls, so search only ever returns Freshdesk content the user can already see. Documents are stored in the EU; every processor that touches them is published with its jurisdiction and transfer basis at /subprocessors.