# Desktop app known issues
Source: https://nordvec.com/cs/docs/guides/desktop/known-issues#when-sync-is-off

## When sync is off [#when-sync-is-off]

Each of these stops syncing for the signed-in account until it is fixed, and the app says which one it is.

### Sync is off because the computer has no keyring [#sync-is-off-because-the-computer-has-no-keyring]

What you see: **Nordvec encrypts your local sync data with a key from your system keyring, and this computer has none available. Install and unlock a keyring (gnome-keyring or kwallet), then sign in again.**

**Cause:** The app encrypts its local sync data with a key the operating system's keychain protects, and never falls back to storing file names unencrypted. On Linux without a running gnome-keyring or KWallet there is no keychain to hold the key.

**Workaround:** Install and unlock gnome-keyring or KWallet, then sign in again.

### Sync is off because a newer version wrote the local data [#sync-is-off-because-a-newer-version-wrote-the-local-data]

What you see: **Your sync data was written by a newer version of Nordvec. Update the app to resume syncing.**

**Cause:** The local sync data was written by a newer version of the app, usually because an older version was installed over it.

**Workaround:** Install the latest version.

### Sync is off because the local sync data cannot be read [#sync-is-off-because-the-local-sync-data-cannot-be-read]

What you see: **Your local sync state could not be read. Syncing is paused; reinstalling may be required.**

**Cause:** The sync store could not be opened or read, for example because the file is damaged or its key cannot be unlocked by this user account.

**Workaround:** Report it with your log file attached. Do not delete the data directory first: it can hold removals that have not reached Nordvec yet.